A clear explanation of how MET Eikaiwa collects, uses, manages, and protects personal information.
This policy applies to website inquiries, trial lessons, enrolment, lessons, parent and guardian communication, payments, and related MET Eikaiwa services.
Fledge Japan Co., Ltd., operator of MET Eikaiwa, is committed to protecting the personal information entrusted to us. We handle personal information appropriately in accordance with Japan’s Act on the Protection of Personal Information and other applicable laws and regulations.
We collect personal information lawfully and fairly, and only to the extent necessary for inquiries, trial lessons, enrolment, lesson delivery, payment administration, and related school operations.
Information we may collect includes names, addresses, telephone numbers, email addresses, dates of birth, school years, learning goals, lesson history, attendance records, payment information, and parent or guardian details.
We use personal information for the following purposes:
Personal information concerning a child is generally collected from a parent, guardian, or legal representative. We use such information only as necessary for education, learner support, safety management, and communication with the family.
We take necessary and appropriate measures to prevent leakage, loss, alteration, unauthorized access, or misuse of personal information. Staff members who handle personal information are appropriately instructed and supervised.
We do not disclose personal information to a third party without the consent of the individual or parent or guardian, except when:
We may outsource website management, online lessons, booking, payment, accounting, or other operations. In such cases, personal information is provided only to the extent necessary, and the service provider is appropriately selected and supervised.
When an individual or authorized representative requests notification of purpose, access, correction, addition, deletion, or suspension of use concerning personal information held by us, we will verify identity and respond appropriately in accordance with applicable law.
This website may use cookies and access information to improve convenience, understand website usage, maintain security, and improve the website. Visitors may disable cookies through their browser settings, although some website functions may become unavailable.
We may revise this Privacy Policy in response to changes in laws, services, technology, or operating practices. A revised policy applies from the time it is published on this website.
Established and last updated: July 13, 2026
Contact us regarding access, correction, deletion, or another privacy-related request.
Personalized online English tutoring based in Fuji City, Shizuoka, operated under 株式会社 Fledge Japan.
Online English tutoring
MET Eikaiwa Classroom (Face-to-face class) Hans Cafe (Eikaiwa Cafe)
MET-EIS Hoikuen