MET EIKAIWA

Privacy Policy

A clear explanation of how MET Eikaiwa collects, uses, manages, and protects personal information.

Your privacy matters to us

This policy applies to website inquiries, trial lessons, enrolment, lessons, parent and guardian communication, payments, and related MET Eikaiwa services.

Fledge Japan Co., Ltd., operator of MET Eikaiwa, is committed to protecting the personal information entrusted to us. We handle personal information appropriately in accordance with Japan’s Act on the Protection of Personal Information and other applicable laws and regulations.

01

Collection of Personal Information

We collect personal information lawfully and fairly, and only to the extent necessary for inquiries, trial lessons, enrolment, lesson delivery, payment administration, and related school operations.

Information we may collect includes names, addresses, telephone numbers, email addresses, dates of birth, school years, learning goals, lesson history, attendance records, payment information, and parent or guardian details.

02

Purposes of Use

We use personal information for the following purposes:

  • Responding to inquiries and sending requested information
  • Arranging trial lessons, consultations, enrolment, and contracts
  • Providing lessons and managing attendance, learning progress, and learner support
  • Communicating with students, parents, and guardians
  • Managing tuition fees, billing, payment confirmation, refunds, and accounting
  • Sending important information about courses, schedules, events, and school closures
  • Improving our lessons, materials, services, and website
  • Using photographs, videos, student work, or comments for publicity only after obtaining the required consent
  • Carrying out activities related to the purposes listed above
03

Children’s Personal Information

Personal information concerning a child is generally collected from a parent, guardian, or legal representative. We use such information only as necessary for education, learner support, safety management, and communication with the family.

04

Security and Proper Management

We take necessary and appropriate measures to prevent leakage, loss, alteration, unauthorized access, or misuse of personal information. Staff members who handle personal information are appropriately instructed and supervised.

05

Disclosure to Third Parties

We do not disclose personal information to a third party without the consent of the individual or parent or guardian, except when:

  • Disclosure is required by law
  • Disclosure is necessary to protect life, health, or property and obtaining consent is difficult
  • Disclosure is particularly necessary to improve public health or promote the sound development of children and obtaining consent is difficult
  • Cooperation with a national or local government authority is required for duties prescribed by law
06

Outsourcing

We may outsource website management, online lessons, booking, payment, accounting, or other operations. In such cases, personal information is provided only to the extent necessary, and the service provider is appropriately selected and supervised.

07

Access, Correction, and Deletion

When an individual or authorized representative requests notification of purpose, access, correction, addition, deletion, or suspension of use concerning personal information held by us, we will verify identity and respond appropriately in accordance with applicable law.

08

Cookies and Access Information

This website may use cookies and access information to improve convenience, understand website usage, maintain security, and improve the website. Visitors may disable cookies through their browser settings, although some website functions may become unavailable.

09

Changes to This Policy

We may revise this Privacy Policy in response to changes in laws, services, technology, or operating practices. A revised policy applies from the time it is published on this website.

10

Privacy Contact

Operator Fledge Japan Co., Ltd.
Service MET Eikaiwa
Representative Desiree Matsuyama
Address 8-25-2 Kajimacho, Fuji City, Shizuoka 416-0912, Japan
Contact Contact MET

Established and last updated: July 13, 2026

For inquiry and trial-lesson forms: Please include a required checkbox confirming that the applicant has read and agreed to this Privacy Policy.
CONTACT MET

Questions about your personal information?

Contact us regarding access, correction, deletion, or another privacy-related request.

MET英会話家庭教師

MET Eikaiwa Katei Kyōshi

Personalized online English tutoring based in Fuji City, Shizuoka, operated under 株式会社 Fledge Japan.

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