MET Eikaiwa Tutor · Online English Tutoring
MET GROUP TERMS OF SERVICE
Clear Service Rules for Learners, Families, and MET
One Terms of Service page covering MET Eikaiwa Tutor, MET Eikaiwa Classroom, and MET-EIS Hoikuen, with service-specific agreements remaining applicable where required.
Effective / Last updated: August 12, 2026
How these Terms work
These Terms of Service govern use of services provided by Fledge Japan Co., Ltd. through MET Eikaiwa Tutor, MET Eikaiwa Classroom, and MET-EIS Hoikuen.
Because English education and childcare are different services, some matters are governed by separate fee schedules, enrollment agreements, childcare agreements, health/safety documents, consent forms, or legally required notices. Those service-specific documents apply together with these Terms.
These Terms are intended to create clear expectations for customers and the operator. They do not remove any consumer, childcare, privacy, cancellation, cooling-off, refund, or other rights that cannot lawfully be waived.
Services covered
MET Eikaiwa Tutor
MET Eikaiwa Classroom
MET-EIS Hoikuen
Important principles
- Transparent fees: prices, recurring charges, materials, and other mandatory fees should be disclosed before enrollment or purchase.
- Mandatory consumer rights remain: these Terms do not override rights granted by applicable Japanese law.
- Service-specific rules matter: a childcare agreement, course agreement, or legally required contract document may contain additional rules.
- Safety comes first: MET may take reasonable action to protect children, learners, staff, and other customers.
- No guaranteed outcome: MET provides instruction and support but cannot guarantee a particular test score, level, fluency result, school result, or developmental outcome.
SECTION 01
Operator and Acceptance of Terms
These Terms apply to services provided by Fledge Japan Co., Ltd. under the MET Education support and childcare brands listed above. By applying for, enrolling in, purchasing, or using a MET Education support and childcare service, the customer agrees to the Terms and to any service-specific documents disclosed before or at the time of the applicable contract.
Submitting a general inquiry alone does not create an enrollment contract. A contract begins only when MET accepts the application or otherwise confirms enrollment or service in accordance with the applicable process.
SECTION 02
Service-Specific Documents and Order of Priority
MET may use separate documents for particular services, including fee schedules, enrollment agreements, childcare agreements, attendance rules, illness/infection-control rules, late-pickup rules, photo/video consent forms, health forms, and legally required consumer documents.
If a service-specific agreement validly states a rule that differs from these general Terms, the service-specific rule applies to that service. Mandatory law always takes priority over both.
SECTION 03
Eligibility, Minors, Parents, and Guardians
Adult customers may contract for their own services. For a minor learner or child, enrollment, payment obligations, required permissions, and material service decisions must be handled by a parent, guardian, or other person legally authorized to act for the minor.
The person enrolling a minor represents that they have authority to provide necessary information and make applicable decisions for the learner or child. MET may request verification where reasonably necessary.
SECTION 04
Inquiries, Trial Lessons, Visits, and Assessments
Trial lessons, consultations, school visits, level checks, or childcare visits are subject to availability and any conditions disclosed at booking. A trial or assessment is intended to help determine suitability and does not guarantee acceptance into a particular class, schedule, childcare slot, teacher assignment, or program.
If a trial is advertised as free, no trial fee will be charged. If a paid trial or other charge applies, the price will be disclosed before booking.
SECTION 05
Applications and Enrollment
Enrollment is subject to available capacity, staffing, schedule, age/level suitability, required documentation, payment arrangements, and MET’s reasonable ability to provide the requested service safely and appropriately.
MET may decline an application where lawful and reasonably necessary, including where capacity is unavailable, required information is not provided, a requested service is outside MET’s scope, or safe service provision cannot reasonably be arranged. Decisions will not be made on a basis prohibited by applicable law.
SECTION 06
Fees, Materials, Taxes, and Payment
Applicable tuition, childcare fees, enrollment charges, materials, event charges, private-lesson premiums, payment frequency, due dates, taxes, and other mandatory charges will be disclosed through the relevant website, fee schedule, invoice, enrollment agreement, or other pre-contract information.
Customers are responsible for paying disclosed amounts by the stated due date and using the approved payment method. MET may reasonably suspend non-essential services for overdue amounts after appropriate notice, subject to applicable law and any child-safety or contractual considerations.
MET will not impose undisclosed mandatory fees after a contract is formed. Optional purchases or add-on services require separate agreement.
SECTION 07
Language-School Consumer Rights and Specified Continuous Services
Certain English-language service contracts may fall within Japan’s rules for Specified Continuous Services when the legal conditions are met, including the applicable service period and total contract amount. Where those rules apply, MET will provide the documents and statutory information required by law.
Applicable statutory cooling-off, mid-term cancellation, refund, damage-limit, document-delivery, and related consumer rights remain fully effective. These Terms do not shorten or waive those rights.
Where a course does not meet the statutory conditions for Specified Continuous Services, the cancellation and refund rules disclosed for that course apply, subject to other mandatory consumer law.
SECTION 08
Schedules, Teachers, Classes, and Program Changes
MET will make reasonable efforts to provide the scheduled service, but teachers, classrooms, online platforms, lesson content, activity format, or schedules may change when reasonably necessary for staffing, safety, educational quality, facility operations, or other legitimate reasons.
Enrollment does not guarantee a particular teacher indefinitely. When a teacher is unavailable, MET may provide a substitute, reschedule the lesson, or apply another remedy stated in the relevant service policy.
Material changes affecting contracted price or core service obligations will be handled in accordance with the applicable agreement and law.
SECTION 09
Attendance, Lateness, Absence, and No-Shows
Customers should arrive or connect on time and follow the attendance procedure for the relevant service. A learner who arrives late may receive only the remaining scheduled lesson time where extending the lesson would disrupt other customers or operations.
Absence, cancellation, and no-show consequences are governed by the applicable service policy disclosed at enrollment. MET will not apply a cancellation charge or loss of service in a manner that conflicts with mandatory law.
SECTION 10
Rescheduling and Make-Up Lessons
Make-up lessons and rescheduling are not automatic unless provided by the applicable course or agreement. Eligibility may depend on notice timing, teacher availability, class capacity, reason for cancellation, and the specific plan purchased.
Where MET cancels a paid lesson for reasons within its control, MET will provide the remedy stated in the applicable policy, such as a replacement lesson, rescheduling, credit, or refund as legally appropriate.
SECTION 11
Online Lesson Requirements
Online learners are responsible for having a reasonably suitable internet connection, compatible device, audio/video capability where required, and a safe learning environment. Young children may require parent or guardian assistance.
MET is not responsible for an interruption caused solely by the customer’s device, home network, telecommunications provider, or other system outside MET’s reasonable control. If a technical failure is caused by MET’s system or provider, MET will apply the relevant rescheduling, credit, or refund policy as appropriate.
Customers must not record, redistribute, stream, or publish online lessons without permission.
SECTION 12
Educational Approach and Learning Outcomes
MET provides learner-centered English instruction and may adjust lesson content according to age, level, pace, interests, goals, attendance, and progress. Educational methods, materials, tasks, and sequence may be modified where reasonably necessary.
MET does not guarantee a particular examination score, certification result, school result, grade, level, fluency timeline, employment outcome, or other specific result. Progress depends on many factors, including attendance, practice, learner participation, prior knowledge, and individual development.
SECTION 13
Classroom Conduct and Safe Participation
Learners and visitors must follow reasonable safety instructions, treat others respectfully, use facilities and materials appropriately, and avoid conduct that substantially disrupts learning or creates a safety risk.
MET may use proportionate interventions, including discussion with the learner or guardian, behavior support, temporary removal from an activity, suspension, or termination, where reasonably necessary and lawful. For children, responses should be developmentally appropriate and safety-focused.
SECTION 14
MET-EIS Hoikuen: Childcare Enrollment and Service Conditions
MET-EIS Hoikuen is a childcare service and requires separate childcare enrollment documents and family information. Childcare availability is subject to facility capacity, staffing, operating hours, the child’s age and needs, and the facility’s lawful ability to provide safe care.
Parents or guardians must provide required information accurately and promptly, including emergency contacts, authorized pickup persons, health information relevant to safe care, allergy/dietary information, and any material changes.
The childcare agreement, parent handbook, health/safety policies, and other facility documents apply together with these Terms.
SECTION 15
Illness, Infection Control, Medication, Allergies, and Health
Parents or guardians must follow MET-EIS Hoikuen’s illness, infection-control, medication, food, and allergy procedures. A child may be asked to remain at home, be picked up, or obtain medical clearance where reasonably necessary for health and safety or required by facility policy, public-health guidance, or law.
Medication will be accepted only under the facility’s stated procedure. MET may refuse medication handling that falls outside its policy, staffing capacity, legal scope, or safety requirements.
Families must immediately notify MET of serious allergies, medical conditions, infectious disease concerns, medication needs, or other information reasonably necessary to protect the child.
SECTION 16
Emergency Care and Child Safety
If an illness, injury, accident, disaster, or other emergency occurs, MET may take reasonable steps necessary to protect the child or learner, including first aid, contacting the parent/guardian, calling emergency services, or cooperating with medical or public authorities.
Emergency contact and medical-consent details may also be governed by separate signed forms. Nothing in these Terms authorizes treatment beyond what is permitted by law or the applicable emergency circumstances.
SECTION 17
Arrival, Pickup, Authorized Persons, and Late Pickup
For childcare, children must be delivered and collected in accordance with the facility’s safety procedures. MET may require identification or confirmation before releasing a child to an authorized person.
MET will not knowingly release a child to an unauthorized person. Parents or guardians must promptly update pickup authorizations and contact information.
Late-pickup procedures and any disclosed late-pickup charges are governed by the childcare agreement or fee schedule. Any charge must be applied in accordance with the agreed terms and applicable law.
SECTION 18
Meals, Snacks, Food, and Dietary Information
Where food or snacks are provided or permitted, parents/guardians must accurately disclose allergies, intolerances, dietary restrictions, and other safety-relevant information. MET will take reasonable precautions based on information provided and the facility’s procedures.
MET cannot guarantee an absolutely allergen-free environment unless expressly stated. Families with serious allergy concerns should discuss the child’s needs with MET before enrollment so the facility can determine whether safe arrangements can reasonably be provided.
SECTION 19
Withdrawal, Cancellation, Refunds, and Leave of Absence
Withdrawal, cancellation, refund, and leave-of-absence rules vary by service and plan and will be disclosed in the applicable agreement or fee policy. Customers should follow the stated notice procedure.
For contracts covered by mandatory cooling-off or mid-term cancellation laws, those statutory rights apply regardless of any general policy wording.
Refunds, where due, may take reasonable processing time and may be returned through the original payment method or another lawful agreed method.
SECTION 20
Suspension or Termination by MET
MET may suspend or terminate a service where reasonably necessary and lawful, including for serious or repeated non-payment, violence or threats, harassment, deliberate property damage, dangerous conduct, material misuse of services, repeated serious breach of agreed rules, fraud, or circumstances making safe service provision impracticable.
Where appropriate, MET will give notice and an opportunity to address the issue before termination. Immediate action may be taken where reasonably necessary to protect children, learners, staff, property, or the operation of the facility.
Any refund or remaining payment consequence will be determined under the applicable contract and mandatory law.
SECTION 21
Materials, Intellectual Property, and Permitted Use
Lesson plans, worksheets, original teaching resources, videos, recordings, website content, branding, designs, and other MET materials are protected by applicable intellectual-property laws unless otherwise indicated.
Customers may use materials supplied for their own or their enrolled child’s personal learning. They may not sell, publicly distribute, reproduce at scale, upload, publish, or commercially reuse MET materials without permission.
Ownership of third-party textbooks or licensed materials remains with the relevant rights holder and is subject to the applicable license or purchase terms.
SECTION 22
Photographs, Video, Audio, and Publicity
Agreement to these Terms does not by itself give MET permission to use a learner’s or child’s image, voice, work, name, or testimonial for public advertising.
Public promotional use will be handled through separate consent where required. Operational or safety-related recording may be governed by separate notice, policy, or consent.
Customers must not publicly post recordings or identifiable images of other learners, children, families, or staff obtained during MET activities without appropriate permission.
SECTION 23
Privacy and Personal Information
Personal information is handled according to the MET Group Privacy Policy and applicable law. Customers should review the Privacy Policy before submitting personal information.
Childcare health, emergency, allergy, and safety information may require additional consent or documentation. Privacy-related requests are handled under the Privacy Policy and applicable law.
SECTION 24
Communications and Notices
MET may contact customers by email, telephone, messaging service, website notice, written notice, or another contact method provided or agreed by the customer. Customers are responsible for keeping contact details current.
Important notices may concern schedules, closures, emergencies, billing, contract matters, or service changes. A customer should promptly notify MET if contact information changes.
SECTION 25
Third-Party Platforms and External Services
Some services may rely on third-party platforms for video conferencing, payments, website functions, messaging, cloud storage, accounting, or other operational needs. Third-party services may have their own terms and privacy rules.
MET will select and use service providers reasonably and in accordance with applicable obligations but cannot control independent third-party systems outside its reasonable control.
SECTION 26
Prohibited Conduct
Customers and users must not:
- engage in unlawful, fraudulent, threatening, abusive, discriminatory, harassing, or dangerous conduct;
- interfere with lessons, childcare, systems, staff duties, or the rights and safety of others;
- access accounts, systems, records, or personal information without authorization;
- record, copy, distribute, or commercially exploit protected MET content without permission;
- misrepresent identity, authority, payment information, enrollment facts, health/safety information, or another material fact;
- use MET services for an unlawful purpose.
SECTION 27
Service Interruptions, Closures, and Events Beyond Reasonable Control
Services may be affected by severe weather, earthquakes, disasters, public-health emergencies, utility failures, government instructions, transportation disruption, internet/platform outages, building emergencies, or other circumstances beyond MET’s reasonable control.
MET will take reasonable steps to communicate significant interruptions and determine an appropriate response, which may include closure, online substitution where suitable, rescheduling, credit, refund, or another lawful remedy depending on the service and circumstances.
SECTION 28
Responsibility and Liability
MET is responsible for performing its contractual and legal obligations with reasonable care. Nothing in these Terms excludes or restricts liability where such exclusion or restriction is prohibited by Japanese law.
To the extent permitted by law, MET is not responsible for loss caused solely by inaccurate information supplied by the customer, unauthorized use of a customer’s account, customer equipment or connectivity failures, or events beyond MET’s reasonable control.
Any limitation or allocation of responsibility must be interpreted consistently with mandatory consumer-protection law, including rules that invalidate unfair clauses or unlawful exclusions of business-operator responsibility.
SECTION 29
Changes to Services, Fees, and These Terms
MET may update these Terms or service policies when reasonably necessary due to legal changes, operational needs, safety requirements, new services, technology, or administrative changes.
Material changes affecting an existing customer’s price or core contractual rights will not be applied arbitrarily. MET will provide appropriate notice and obtain agreement where required by the applicable contract or law.
The current version will be published with its effective or last-updated date.
SECTION 30
Governing Law and Dispute Resolution
These Terms and MET service contracts are governed by the laws of Japan, except where mandatory rules require otherwise.
If a concern arises, customers are encouraged to contact MET first so the matter can be reviewed. Nothing in these Terms prevents a consumer from using lawful consumer-affairs, administrative, mediation, court, or other dispute-resolution procedures.
Any court jurisdiction will be determined in accordance with applicable Japanese law and any legally valid agreement.
SERVICE CONTACT
Operator and Contact Information
Operator: Fledge Japan Co., Ltd.
Services: MET Eikaiwa Tutor, MET Eikaiwa Classroom, and MET-EIS Hoikuen
Representative: Desiree Matsuyama
Published contact address: 8-25-2 Kashima-cho, Fuji-shi, Shizuoka 416-0912, Japan
Telephone: 0545-30-9927
Service and contract inquiries: Please use the MET contact form and identify the service concerned.
MET英会話家庭教師
MET Eikaiwa Katei Kyōshi
Personalized online English tutoring based in Fuji City, Shizuoka, operated under 株式会社 Fledge Japan.
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